Teasa support: Characters, memory and your account

Report a problem

Tell us what you were trying to do and what happened instead. Include your device, app version or browser, and the approximate time of the problem. If it concerns a particular story, include its title or public link.

A screenshot of the error can help. Please hide private conversation text and personal details that are not needed. Never send your password, verification codes, or full payment details.

How do I message a Character outside a Story?

Open the Character profile and choose Chat now. Sign in to start a direct chat. Characters with relationship milestones unlock after you earn all their required milestones; Characters without milestones are open for direct chat.

Free accounts include five player messages per day across direct chats, resetting at midnight UTC. Teasa Pass lifts this daily direct-message cap. Story usage and other service limits are separate.

How do memory and relationship milestones work?

Teasa automatically collects facts from eligible conversations when Remember things about me is enabled. Open Memory to review saved facts and forget individual entries. Open Profile, then Privacy & data, to pause new collection.

Relationship milestones record meaningful moments with a Character. See bond progress in History and achieved milestones in Memory. Turning off Remember things about me also pauses new relationship milestones. It keeps existing records until you delete them.

Saved facts are currently available for you to review; they are not yet used to generate later replies. A Character's card and the current conversation guide its responses.

Where can I see my quests?

Open History in a Story that includes quests to see your current objectives and completed quests. Quests follow that playthrough's selected story path. They continue to work when personal memory collection is off. Creators choose whether their Stories include quests and relationship milestones.

Can Characters look up real-world information?

Yes. Teasa Pass adds automatic web lookup to eligible, saved direct Character chats. Ask about a real-world topic; when lookup is useful, the Character can search the web and show sources with the reply. You can open those links to read more.

Lookup is for direct Character chats, rather than Story scenes or incognito chats. If a lookup cannot run, the Character can still reply without retrieved information. Source links identify the pages used for a reply.

What does Teasa Pass include?

Pass lifts the daily direct-message cap and adds live lookup, ad-free use, priority replies at peak times and private Character saves. The monthly plan also includes 200 Gems each month. Your purchase screen shows the current price, billing period and renewal terms.

Web and Android purchases

For a web subscription, use the billing controls in your Teasa account to manage your plan. For a Google Play subscription, use Google Play's Payments & subscriptions settings. Sign in to the Teasa account used for the purchase when checking your Pass or Gems.

If a purchase is missing, contact support with the purchase date and order identifier. Keep full payment details private.

Stories or chats are not loading

Check your connection, reopen Teasa, and install any available app update. Make sure you are signed in to the same Teasa account you used before. If the problem continues, email us with the error shown on screen.

Purchases and subscriptions on iPhone or iPad

If an active Teasa Pass is missing, sign in to the Teasa account used for the purchase and try Restore purchases in the purchase screen. For missing Gems or an unresolved purchase, contact us with the purchase date and Apple order identifier.

• Manage or cancel an Apple subscription
• Request a refund from Apple

Account and privacy

In the app, open Profile, then Privacy & data to find Delete account. If you cannot access your account or need help with your data, email us from the address associated with your Teasa account.

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Report content or a rights concern

Send us the public story link and a short explanation of the issue. For copyright or other rights complaints, follow our Copyright and Rights Policy.