Teasa support: Characters, memory and your account

Report a problem

Tell us what you were trying to do and what happened instead. Include your device, app version or browser, and the approximate time of the problem. If it concerns a particular story, include its title or public link.

A screenshot of the error can help. Please hide private conversation text and personal details that are not needed. Never send your password, verification codes, or full payment details.

How do I message a Character outside a Story?

Open DMs on Home, pick a Character and choose Message, or tap Chat with a cast member on a Story page. Sign in to start a direct chat. Every Character is open for direct chat right away; the relationship milestones you earn in Stories show your bond growing in History. When you and a Character agree on a date, Teasa writes it as a private Story for the two of you and puts it in the chat.

Direct chats are free and unlimited for every signed-in account, so you can message any Character as often as you like. Teasa Pass adds unlimited Matcha, the Earl Grey chat style and live web lookup with sources, and Teasa Pass Pro adds Oolong. Story usage and other service limits are separate.

How do memory and relationship milestones work?

Teasa automatically collects facts from eligible conversations when Remember things about me is enabled. Open Memory to review saved facts and forget individual entries. Open Profile, then Privacy & data, to pause new collection.

Relationship milestones record meaningful moments with a Character. See bond progress in History and achieved milestones in Memory. Turning off Remember things about me also pauses new relationship milestones. It keeps existing records until you delete them.

Characters recall saved facts and earned milestones in direct messages and in Stories played with Matcha, Earl Grey or Oolong; Hojicha replies from the conversation itself. How memory works.

Where can I see my quests?

Open History in a Story that includes quests to see your current objectives and completed quests. Quests follow that playthrough's selected story path. They continue to work when personal memory collection is off. Creators choose whether their Stories include quests and relationship milestones.

Can Characters look up real-world information?

Yes. Teasa Pass adds automatic web lookup to eligible, saved direct Character chats. Ask about a real-world topic; when lookup is useful, the Character can search the web and show sources with the reply. You can open those links to read more.

Lookup is for direct Character chats, rather than Story scenes. If a lookup cannot run, the Character can still reply without retrieved information. Source links identify the pages used for a reply.

What does Teasa Pass include?

Teasa Pass makes Matcha and Earl Grey unlimited and adds live lookup, ad-free use, priority replies at peak times, private Character saves, 200 bonus Gems and 2 hours of Character voice every month. The weekly plan gives 50 Gems and 30 minutes of voice every week. Direct messages with Characters are free and unlimited with or without Pass.

Teasa Pass Pro adds Oolong, our top chat style for thoughtful and playful conversations, and 4 hours of Character voice a week. Everyone holding a Teasa Pass when Oolong moved to Pass Pro got 300 Oolong replies on us, with no expiry. Teasa Basic removes ads and gives you 1,000 Matcha replies a week. Your purchase screen shows the current price, billing period and renewal terms. Teasa pricing lists every plan and price.

Web and Android purchases

For a web subscription, use the billing controls in your Teasa account to manage your plan. For a Google Play subscription, use Google Play's Payments & subscriptions settings. Sign in to the Teasa account used for the purchase when checking your Pass or Gems.

If a purchase is missing, contact support with the purchase date and order identifier. Keep full payment details private.

Stories or chats are not loading

Check your connection, reopen Teasa, and install any available app update. Make sure you are signed in to the same Teasa account you used before. If the problem continues, email us with the error shown on screen.

Purchases and subscriptions on iPhone or iPad

If an active Teasa Pass is missing, sign in to the Teasa account used for the purchase and try Restore purchases in the purchase screen. For missing Gems or an unresolved purchase, contact us with the purchase date and Apple order identifier.

• Manage or cancel an Apple subscription
• Request a refund from Apple

Account and privacy

In the app, open Profile, then Privacy & data to find Delete account. If you cannot access your account or need help with your data, email us from the address associated with your Teasa account.

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Report content or a rights concern

Send us the public story link and a short explanation of the issue. For copyright or other rights complaints, follow our Copyright and Rights Policy.