Privacy Policy

Teasa is operated by AGI LABS PTE. LTD., Singapore. Registered company number 202639034N. Contact hello@teasa.ai for privacy and consumer requests.

Last updated: 8 October 2026. This is a plain-language policy. If anything here conflicts with what the product actually does, tell us and we will fix the product or the policy — not quietly redefine the words.

What we collect

• Account data: your email address, display name, and a salted, hashed password (we never store the password itself). If you sign in with Google or Apple, we receive your email and basic profile from that provider. If you provide them, we also keep your username, gender, date of birth and preferred language.
• Your content: Plot conversations, characters and Plots you create, Lorebooks, feed posts, and images you upload.
• Legacy waitlist data: email addresses collected before launch are not used for ongoing marketing and are deleted.
• Technical basics: a session cookie to keep you signed in; for each signed-in session, the device type (web, iPhone or Android), app version and approximate country, which our network provider derives from your connection (we do not store your IP address for this); server-side usage events (page viewed, timestamp, referring site); in-app usage events (such as a session starting, a screen opening or a Story opening, with the device type, app version, language and approximate country), kept for up to 180 days; page loading and speed measurements on teasa.ai by Cloudflare Web Analytics, which sets no cookies and does not identify you; and optional measurement cookies when you consent where required. Advertising data is described under "Advertising and subscriptions."

How we use it

We use your data to run Teasa: generating Plot responses (a Character you message can wish you a happy birthday or mention a holiday near you, using the day and month of your date of birth and your approximate country, never your age), preserving the conversation branches you choose to save, enforcing our safety rules, supporting and securing your account, and fixing problems. We do not sell your data. From 9 October 2026 we also use saved conversations to train and improve Teasa's own models, as described under "Model training."

Advertising and subscriptions

Eligible free accounts may see a banner in the web Story details panel after 15 completed turns across Stories. Teasa Pass and other ad-free entitlements remove it. We do not supply conversation text, personas, Blueprints or Story content as ad-targeting inputs. Google may use cookies, IP addresses, device information and ad interactions to deliver and measure ads, subject to applicable consent choices.

Advertising partners such as Google may use cookies, web beacons, IP addresses, device identifiers, approximate location derived from an IP address, and ad-interaction events to deliver and measure ads. Where applicable law requires a consent choice, advertising will not load until that choice is collected through the required consent mechanism. You can learn how Google uses data on sites and apps that use its services at Google's partner-sites policy.

Teasa may offer optional paid digital products where the purchase screen is available. On iOS, Apple processes Teasa Pass subscriptions and Gems through App Store In-App Purchase. The purchase screen shows Apple's localized price, billing period, renewal and cancellation terms, and benefits before confirmation. Teasa receives transaction identifiers and entitlement status to deliver purchases, provide support, prevent fraud, handle refunds, and keep required financial records, but does not receive your full payment-card details from Apple. Teasa Pass removes ads while active and may include recurring Gems; Gems are digital consumables.

X advertising measurement

When you choose Accept all or Continue on our cookie notice, you allow analytics and advertising cookies, including the X Pixel. The X Pixel uses cookies and shares visits, signups, conversation starts, engagement milestones and confirmed purchase totals with X to measure and improve Teasa ads. X can receive IP addresses, browser information and advertising click identifiers. We do not send chat text, Story details, search text, email addresses or phone numbers through this pixel. Your choice lasts 180 days. Local deduplication stores only the latest 500 opaque event identifiers; withdrawal removes these and the pixel's first-party cookies. Change or withdraw this choice through Cookie preferences on this page or in Settings. Global Privacy Control and Do Not Track disable this pixel. See X cookie information and opt-out controls.

AI processing

Your messages and the relevant Plot context are sent to configured large-language-model providers to generate fictional story responses. Providers may retain limited data under their account terms or legal obligations even when Teasa requests zero retention ; requesting zero retention does not guarantee that no provider copy exists. Automated safety systems may also screen generated content before it reaches you.

Model training

From 9 October 2026, Teasa uses saved conversations from that date onward to train and improve its own Story and Character models. Conversations from before 9 October 2026 are used only if you opted in to model training. Incognito conversations are never stored, so they are never used.

Before training, we replace the names you give yourself with stand-in names and leave out conversations that contain contact details such as email addresses, phone numbers, links or social handles. Training data stays with Teasa and the providers that run our training under contract.

You can object to this use at any time with a privacy request (see "Your controls"); once it is processed, your conversations are left out of future training data. Deleting your account also removes your conversations from future training data.

Optional memories and real-world lookup

When you enable Remember in account settings, Teasa saves selected personal details and relationship progress from your messages and can use them in later chats. Turning it off stops new memory collection and recall. Saved memories remain available to inspect and delete. Character real-world lookups send the necessary search query to a search service; that action does not publish your private chat.

Where your data lives

Teasa runs on Cloudflare infrastructure (data storage, media storage, compute and product usage analytics). Page speed measurements go to Cloudflare Web Analytics. Uploaded images are held privately until reviewed under our moderation rules.

Your controls

• Export: you can export your account data.
• Delete: you can delete individual content or your entire account. Account deletion removes your live data and public creator content, and you receive a deletion receipt. Copies you shared elsewhere, and time-limited backups, are outside that receipt and expire on their own schedule.

For access, correction, restriction, objection or another right, use the request form on this page or contact hello@teasa.ai. You may complain to a data-protection authority in the EU country where you live or work, or where you believe an infringement occurred.

Retention

Ephemeral conversations are never written to durable storage. Saved history follows the retention setting you choose. Legacy waitlist emails are deleted. Closed legal requests and their responses are kept for up to 180 days after resolution. Open requests remain available for review. Required financial or legal records follow their applicable retention rules.

Age

Our base minimum age is 13. In EU and EEA countries we require the country’s digital-consent age, between 13 and 16. Parental authorisation is not available yet. We do not knowingly collect data from children under 13; if we learn we have, we delete it.

Changes and contact

If this policy changes materially, we will tell you in the product before the change applies. Questions or requests: hello@teasa.ai.