Privacy Policy

Last updated: 25 August 2026. This is a plain-language policy. If anything here conflicts with what the product actually does, tell us and we will fix the product or the policy — not quietly redefine the words.

What we collect

• Account data: your email address, display name, and a salted, hashed password (we never store the password itself). If you sign in with Google, we receive your email and basic profile from Google.
• Your content: conversations with companions, characters and stories you create, lorebooks, feed posts, and images you upload.
• Consented memories: facts your companion remembers about you. These are only saved after you agree, and each entry records where it came from and when.
• Waitlist email: if you joined the waitlist, we store the email address you submitted, and use it for a single launch announcement.
• Technical basics: a session cookie to keep you signed in, and server-side usage events (page viewed, timestamp, referring site). On free accounts, advertising partners may also process the device information described under "Advertising and subscriptions"; beyond that, we run no third-party tracking scripts.

How we use it

We use your data to run Teasa: generating replies, keeping your stories and memories, enforcing our safety rules, and fixing problems. We do not sell your data. Free accounts see ads outside conversations; subscribers see none. We do not use your conversations to train AI models by default.

Advertising and subscriptions

Free accounts are supported by ads. Ads appear only outside conversations — on discovery, feed, and story-transition screens — never inside a chat, and they are never targeted using your conversations, memories, personas, or story content. To deliver and measure ads, our advertising partners (currently Google) may process device information such as device identifiers, IP-derived approximate location, and ad-interaction events. Where the law requires consent for personalized ads, we ask first; otherwise ads are non-personalized.

Subscribing to Teasa's paid plan removes all ads while your subscription is active. Payments are handled by our payment processor, Stripe, which processes your payment details under its own privacy policy; Teasa never stores full card numbers.

AI processing

Your messages are sent to third-party large-language-model providers through our AI gateway to generate companion replies. These providers process your messages to produce a response and are contractually restricted from using them for other purposes. Automated safety systems also screen generated content before it reaches you.

Where your data lives

Teasa runs on Cloudflare infrastructure (data storage, media storage, and compute). Uploaded images are held privately until reviewed under our moderation rules.

Your controls

• See and correct memory: every remembered fact is visible in your Memory center, with its source. You can correct, merge, or delete any entry.
• Export: you can export your account data.
• Delete: you can delete individual content or your entire account. Account deletion removes your live data and public creator content, and you receive a deletion receipt. Copies you shared elsewhere, and time-limited backups, are outside that receipt and expire on their own schedule.
• Withdraw consent: you can withdraw your access acknowledgements at any time, which locks chat and creator features until you renew them.

Retention

Ephemeral conversations are never written to durable storage. Saved history follows the retention setting you choose. Waitlist emails are deleted after the launch announcement.

Age

Teasa is for adults 18 and over. We do not knowingly collect data from anyone under 18; if we learn we have, we delete it.

Changes and contact

If this policy changes materially, we will tell you in the product before the change applies. Questions or requests: hello@teasa.ai.